TMC Campus Mail Center Customer Satisfaction Survey

It is our desire to serve you quickly an courteously.  What you have to say is important too us.  Please take a moment and let us know how we are doing.  Please print and complete this survey and return it to the Campus Mail Center.  It may be deposited in the On-campus mail slot located in the Student Center.

In a Semester, I interact with TMC Campus Mail Center...
Circle one of the following:

None
1-10 times
11-25 times
25 times or more

1.  Accuracy: How would you rate the accuracy of service provided by the Campus Mail Center?
                        Low                                                                High
                        1       2       3      4      5      6      7      8       9       10
Comments: ________________________________________________________________
_________________________________________________________________________

2.  Responsiveness:  How responsive is the Campus Mail Center to the need of your department?
                       Low                                                                High
                        1       2       3      4      5      6      7      8       9       10
Comments: ________________________________________________________________
_________________________________________________________________________

3.  Timeliness:  How would you rate the Campus Mail Center in delivering your mail on time?
                       Low                                                                High
                        1       2       3      4      5      6      7      8       9       10
Comments: ________________________________________________________________
_________________________________________________________________________

4.  Follow-Through:  How satisfied are you with the follow-through of the Campus Mail Center on 
special/urgent requests, etc.?
                       Low                                                                High
                        1       2       3      4      5      6      7      8       9       10
Comments: ________________________________________________________________
_________________________________________________________________________

5.  Availability:  How would you rate the availability of the Campus Mail Center Staff?
                       Low                                                                High
                        1       2       3      4      5      6      7      8       9       10
Comments: ________________________________________________________________
_________________________________________________________________________